FAQ's
GENERAL INFORMATION
Would love to hear from you! Available Monday-Friday from 8am-3pm MST [excluding holidays] or Live Chat on the website, over the phone at (303) 886-2722 and via email at beautybydaybootyatnight@gmail.com.
Customer Service hours are Monday - Friday 8:00am – 3:00pm MST. You can reach me by phone (303) 886-2722,email beautybydaybootyatnight@gmail.com, or live chat with us on our website beautybydaybootyatnight.com.
Monday, Tuesday, Wednesday, Thursday and Friday are considered business days. Excluding all Holidays that may land on the days listed above.
We do restock our staple pieces. If you sign up on that items page on our website, we will email you if it is restocked! Please reach out to my customer service team if you have any other questions.
We do design custom items, but we outsource production all over the world.
All of our items are shipped directly to you from our headquarters in Denver, Colorado. We personally vet all our suppliers and have items independently tested to meet CPSIA standards.
We do have a sizing chart located on our website :) Most of our items do run true to size :) If we know a particular item is not running true to size we will notate that on the item’s description page. We do suggest if your size is borderline that you size up!
If you sign up for our newsletter you can receive discount codes when they are available.
If the price of an item changes within 24 hours from the time you placed your order we will provide a price adjustment, in the form of store credit, at your request.
Price adjustments are not available for the following:
- Closeout / Final-Sale
- Items purchased with a discount code
- Doorbusters / Daily Deals
SUBSCRIPTIONS
When you purchase a subscription you will be charged on a reoccurring basis. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you will be charged promptly during your scheduled time, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
RETURNS & EXCHANGES
Customer satisfaction is very important to us. If for any reason you are dissatisfied with your purchase, please contact us at beautybydaybootyatnight@gmail.com.
We will gladly accept the return/exchange of any unused, non-closeout item with tags attached, purchased within the last 30 days. Items returned that have been clearly worn, washed, or are in otherwise used condition will not be eligible for return.
In order to keep our items at a low price, we do not offer prepaid return labels. However, if you are making an exchange, we will ship the new items back at our expense.
Due to the nature of SALE and/or CLOSEOUT items, these items are not eligible for return. They can be exchanged or returned for store credit.
We are dedicated to providing exceptional customer service. In order to continue to afford to offer low prices, please note that in the rare occasion where we feel our policy is being abused, our returns department reserves the right to refuse returns in excess of once monthly, and/or charge a restocking fee. All exchanges with the exception of sizing concerns will be exchanged for the same size as originally purchased.
To initiate your return, please click on the following link:
https://beautybydaybootyatnight.com/
Items purchased during a BOGO sale are viewed as pairs, one being the purchased item and the other being the free or discounted item.
If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.
The purchased or free items from a BOGO sale are eligible individually for exchange for a different size or color variant of the same style.
Customers have 30 days after purchasing an item to start the return process. After that time, the window will expire and items will be marked as unreturnable.
Due to the Nature of SALE and/or CLOSEOUT items, these items are not eligible for return but can be exchanged or returned for store credit.
Please submit your photos of the damaged item with a description and order number for our Quality Control Team, we would be happy to take care of this right away!
beautybydaybootyatnight@gmail.com
Please check your order confirmation to ensure that the item you received is different from the item you purchased. Then send us an email at beautybydaybootyatnight@gmail.com telling us the name of the item you are missing. Please include a picture of your wrong item showing the size tag and a picture of your paper invoice. We will get that taken care of for you right away!
Once a package reaches our facility it typically takes 3-5 business days for our returns team to process a return. We will make sure to send you an email once your return has been completed! You will receive the funds from your refund in your account approximately 3-5 business days after the date on which the refund is initiated. This can vary depending on your banking institution.
In order to keep our items at a low price, we do not offer prepaid return labels. However, if you are making an exchange, we will ship the new items at our cost.
SHIPPING
Beauty by Day, Booty at Night is committed to processing orders promptly and we do our best to ship items within 1-2 business days after an order is placed. The Black Friday rush and other sales may delay this process as we do our best to fulfill a higher volume of orders. Please note that Priority Shipping does not include processing times.
Express Shipping is the shipping method offered by USPS and will be shipped same day as long as the order is placed before 12:00pm on any business day. Please note this excludes holidays and weekends.
Yes! All packages are shipped with duties and taxes unpaid. These charges may or may not apply to your package. If you are unaware of the custom or tax charges, we please ask that you contact your local customs office before you purchase an order with us. The customer is responsible for all fees. Shipping costs vary depending on package size and location.
For missing packages please contact your local post office with your tracking number. Beauty by Day, Booty at Night is not responsible for any lost merchandise; however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package.
If you purchased shipping protection please click this link to track your order.
We always recommend purchasing shipping protection. This add-on service allows you to file a claim if something happens to your package between our warehouse and your door.
If your package is lost or stolen please click on this link for directions on how to proceed with your claim:
Our shipping rates come from the USPS and are based on the weight of the items and location they are being shipped too. All orders ship directly from our headquarters in Denver, Colorado :)
We do offer free shipping on all orders with a subtotal of $49 or more after any discounts are applied.
REWARDS
Rewards are a way for us to give back to our most valuable customers! It’s free and easy to use!
Sign up to earn 1 points for every $1.00 you spend in our store. You will also earn them for posting reviews, following on Social Media, as well as for your birthday.
You can cash them in for sweet rewards. The more you spend the more you save!
Go to https://beautybydaybootyatnight.com/ click on the Rewards Pop-up button and create an account. It is that easy!
No! Your rewards never expire.
COLLABORATIONS
Please send all your information, social media handle links, blog link and specific details to our PR team at beautybydaybootyatnight@gmail.com
Our team will be in touch upon receiving your email. They appreciate your patience as we do receive a high volume of requests.
Beauty by Day, Booty at Night
The easiest and quickest way to get involved is by entering our monthly
contests :) We hold them each and every month!
You can email photos of you wearing Beauty by Day, Booty at Night merchandise & goodies to us at beautybydaybootyatnight@gmail.com for your chance to win $10, $15 and $25 to our shop!
There is no limit to how many times you can win, and if we really love your photos, we will feature them throughout our site in addition to our Contest page, as well as on Facebook and Instagram. We are working with MANY up and coming models this way giving them wonderful exposure through all our sales and social media channels! :)
You can read more about it and see winners on the page: https://beautybydaybootyatnight.com/ We hope you'll consider joining us in this fun tradition!!
YOUR ORDER
Yes! We can cancel your whole order, or just specific items. If you have not yet received an email stating that your order has shipped, please reach out to our customer service team at beautybydaybootyatnight@gmail.com immediately using the Subject: "URGENT: Cancel Order" and include your order number.
First please check your spam/junk folder for the confirmation email. If you still do not see the order confirmation, the email address entered at checkout may have been entered incorrectly.
Please email our customer service team at beautybydaybootyatnight@gmail.com and tell us your name and the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.
Unfortunately, we are unable to add items to an existing order. We do not keep credit card or payment information on file for our customers which is why we are unable to do this.
However, we can remove items from an order and refund as soon as your order ships out.
WHOLESALE
We do not currently offer wholesale accounts for Beauty by Day, Booty at Night Merchandise or items.
You can find all information on our Terms & Conditions page when available. There will be an application you can fill-out at that time. If you have any further questions, please reach out to our wholesale department at beautybydaybootyatnight@gmail.com :)